YEN Golf Simulator Booking

YEN Golf Simulator Booking

Terms & Conditions

Members and Non-Members

1. Membership – Club Members

  • Membership is personal and non-transferable; only the named member may use their membership account.
  • Guests must be signed in by a member. The guest is the member’s responsibility for the duration of their visit, and must follow these Terms   & Conditions.
  • YENGolf Club may suspend or terminate membership, without refund, for breach of these terms, misuse of equipment, or conduct that is abusive, unsafe, or disruptive to other members or staff.

2. Bookings & Payments

  • Simulator bays must be booked in advance through the club’s YENGolf app.
  • Full payment is due at the time of booking, unless a monthly membership plan states otherwise for the club members.
  • Session prices and membership fees may change from time to time but the club will make the communication on the changes in advance.

3. Cancellations & No-Shows

  • Cancellations made at least 24 hours before the booked session are eligible for a reschedule.
  • Cancellations made within 24 hours of the session, and no-shows, are non-refundable.
  • YENGolf Club may cancel or reschedule a session due to technical faults, maintenance, or circumstances beyond its control (e.g., power outages, software maintenance). In this case, members will be offered a rescheduled session at no extra cost.

4. Using the Simulators

  • Only clean, dry golf shoes or trainers may be worn in the simulator bays — no metal spikes or muddy footwear.
  • Use only clean golf balls, free of markings or damage, and clubs approved for use with the simulator, to protect the screens and sensors.
  • Only swing within the designated hitting area, and always check your surroundings before swinging.
  • Food and drink are not permitted inside the simulator bays; they may be enjoyed in the lounge area.
  • Club Members and non-members and are responsible for the cost of repairing or replacing any equipment damaged through misuse.
  • Simulator equipment remains the property of YENGolf at all times and may not be removed from the bays.

5. Lounge Area

  • The lounge is available to members and their guests for relaxing before or after simulator sessions.
  • Members and non-members are asked to treat the lounge, furniture, and any food or drink service with care and courtesy toward staff and other members.
  • YENGolf Club operates a strict no-smoking policy throughout the premises.

6. Health, Safety & Liability

  • Golf and the use of simulator equipment carry inherent risks, including injury from clubs, balls, or physical exertion. By using the club, members, non-members and guests accept these risks.
  • Members and non-members should ensure they are medically fit to play and should seek medical advice first if they have any condition that may be affected by physical activity.
  • Children under 18 must be directly supervised by an adult at all times while at the club.
  • Except in cases of the club’s gross negligence, YENGolf Club is not liable for injury, loss, or damage arising from use of its facilities, or for loss, damage, or theft of personal belongings on the premises.

7. Privacy & Data Protection

  • Personal information collected during registration and booking is handled in line with Kenya’s Data Protection Act and the club’s Privacy Policy, and is not shared with third parties without consent, except as required by law.
  • YENGolf Club may take photos or videos at events for marketing purposes; members who prefer not to be included should let staff know in advance.

8. Changes to These Terms

YENGolf Club may update these Terms & Conditions from time to time. Members and non-members will be notified of any material changes, and continued use of YENGolf Club after changes take effect will be treated as acceptance of the updated terms.

9. Governing Law

These Terms & Conditions are governed by the laws of the Republic of Kenya, and any disputes will be subject to the jurisdiction of the Kenyan courts.

10. Questions?

If you have any questions about these Terms & Conditions, please speak to a member of staff or contact us at

Email: info@yenafrica.net

Call: +254 (740) 205 991

Website: vclub.yenafrica.net

Scroll to top